We value our clients; and during these unprecedented times, we want to reassure you that we’re prepared to handle any of your service or new business needs.
With coronavirus prevention and containment efforts creating uncertainty, our goal is to eliminate any surprises associated with managing your insurance. We know your attention is probably focused on your family and business; know that we have the tools and information available to service your policies in the event of a precautionary or a mandated closure of our offices or the surrounding areas. Over the years, CoVerica has proactively planned our systems and procedures for our employees to be able to work remotely in cases of severe Texas weather, outages and or family emergencies.
From a simple billing or coverage question to assisting you with a claim, our team is available to help you under any circumstance. We remain prepared and committed to excellent customer service.
We also want you to know that the insurance carriers we represent have implemented their plans for business continuity; in many cases utilizing teleworking procedures. With each passing day, our carrier partners are reaching out to us with explanations on how they’re mobilizing their teams while asserting a strong commitment to customer service excellence.
Simply put, CoVerica and our extended carrier team is ready to help you, if or when you need our assistance!
Please reach out to us with any questions, we will not let you down during this difficult period.